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Here is the contact information for kobo.com: Email: [email protected] Phone: North America - 1-855-202-4098 International - +1-416-977-8737 Mailing Address: Kobo Inc. 135 Liberty Street, Suite 101 Toronto, Ontario, Canada M6K 1Y7 You can also reach out to kobo.com through their social media channels: Twitter: @kobo Facebook: facebook.com/kobo